Senior CX Consultant

Location : Country (Full Name) United Kingdom
Job ID
# of Openings
Information Technology


Can you plan, facilitate and strategize a simple digital experience - also when the project is complex and the client big and international?


We are looking for a person with a holistic view of digital solutions. You will be the glue that brings together the client's business goals, user's needs, and expectations into a platform that can be designed and build. With a service design doing process and toolbox you will enable clients to fulfill their digital potential and at the same time make sure the user experience is seamless and intuitive. You will join our ambitious Experience Team with colleagues throughout Europe.



  • Facilitate the customer centric design process in projects and make sure the full team is onboarded
  • Conduct human-centered research and tests to form solid value propositions
  • Plan and facilitate workshops and design sprints
  • Define user need, process, customer journeys, service blueprints and user flows and functionality specifications
  • Support tender process with your expertise within human-centered design, approach, and methods.



  • CX, Service Design or Strategic UX background with +8 years of experience, preferably from an agency
  • Able to show great work and impact from earlier business challenges that you have solved
  • Experienced in advocating service design within organizations and a plus if you have been working in the field of implementing service design tools and mindset into organizations.
  • Able to take lead on big international project and while doing so support different competence areas in the experience team
  • Experienced in planning design processes involving and managing different stakeholders and colleagues
  • Passioned for uncovering customer wants and needs; self-driven and motivated; great interest in current trends in the areas of digital, design, usability or what might tricker your curiosity.
  • Experienced handling of prototyping and design tools (e.g.Figma, WebFlow, Sketch) is a plus, since you will be working close with and supporting the experience designers.
  • Competent conversation and written expression in English.
  • A good teammate. Showing great empathy towards the people around you - colleges, customers and clients.

We offer:

FFW craft digital change. We are a mix of Strategists, Designers, User Experience Experts, Developers, and Solution Architects in 10 European locations. We work closely together to improve client’s businesses and create innovative solutions. We appreciate team players with high engagement and a positive attitude towards change.

You will get:

  • A permanent position with very good opportunities for professional development
  • Open working atmosphere and friendly colleagues in an established digital agency
  • Short decision-making paths and the opportunity to help shape our structures and processes
  • Flexible, family-friendly working hours and home-office possibility
  • Large international clients and the possibility to work in teams across Europe


FFW is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applications will be considered without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, disability, length of unemployment or any other protected characteristic as outlined by federal, state, or local laws. Apply today, we look forward to meeting you!



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