DevOps Support Engineer - remote

Location : Country (Full Name) United Kingdom
Job ID
# of Openings
Information Technology


#Do you think you have what it takes?


FFW has a freelance / contract DevOps Support Engineer opportunity, to work with its partner, a major US company from the pharma industry.


The ideal candidate has several years of experience in a similar role, is motivated, self-started, with a positive attitude.


This is a 100% remote (candidates can be based anywhere), full-time (40 hours / week) opportunity. You need to be able to work on the US EST time zone, and you need to have the ability to overlap to the European time zone (GMT / CET) when it is needed.


Our future colleague will help teams solve a range of problems, as well as develop software and tools to empower our platform’s development teams.

He or she will collaborate with a wide range of internal partners to engineer automated solutions in an effort to remove toil and enhance stability for a variety of infrastructure, with an emphasis on scalability. Additionally, you will face challenges that require an engineering mindset and a desire to automate everything possible.


What awaits you:




  • Understanding customer requirements and project KPIs;
  • Implementing various development, testing, automation tools, and IT infrastructure;
  • Planning the team structure, activities, and involvement in project management activities;
  • Managing stakeholders and external interfaces;
  • Setting up tools and required infrastructure;
  • Defining and setting development, test, release, update, and support processes for DevOps operation;
  • Have the technical skill to review, verify, and validate the software code developed in the project;
  • Troubleshooting techniques and fixing the code bugs;
  • Monitoring the processes during the entire lifecycle for its adherence and updating or creating new processes for improvement and minimizing the wastage;
  • Encouraging and building automated processes wherever possible;
  • Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management;
  • Incidence management and root cause analysis;
  • Coordination and communication within the team and with customers;
  • Selecting and deploying appropriate CI/CD tools;
  • Strive for continuous improvement and build continuous integration, continuous development, and constant deployment pipeline (CI / CD pipeline);
  • Mentoring and guiding the team members;
  • Monitoring and measuring customer experience and KPIs;
  • Managing periodic reporting on the progress to the management and the customer.


What you bring:



  • You have architected AWS based services, including infrastructure maintenance;
  • You are constantly learning and improving your skill set;
  • You can contribute to a meeting where the outcome is a technical decision made;
  • You have a history of writing performant, maintainable, testable code;
  • You enjoy reading and critiquing others code in code review;
  • You are passionate about automation and reducing toil;
  • You are committed to quality and experienced with modern software testing practices;
  • You care about contributing to work culture and environment.


  • Prior experience with automation and configuration tools like CloudFormation, GitHub Actions, AWS SAM, etc.
  • Prior experience writing web applications in PHP and Python;
  • Prior experience deploying cloud services, monitoring, alerting, and handling escalations;
  • You have experience supporting a high-availability SaaS environment;
  • You work well in charting new DevOps practices without a well-defined roadmap;
  • You thrive having the autonomy to operate in a meaningful problem space, solving real problems for real people;
  • You love collaborating with peers on software projects.


You can expect from our recruitment process to look like this:


  • "Get to know you" chat with a member of our Talent Team;
  • A short recorded video interview, where you will briefly tell us more about yourself;
  • A technical video interview with one of our colleagues from the development team;
  • And finally an offer!


FFW is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applications will be considered without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability, length of unemployment or any other protected characteristic as outlined by federal, state, or local laws.


Apply today, we look forward to meeting you!


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