Account Manager - Germany

Location : Country (Full Name) Germany
Job ID
# of Openings


Do you believe in long term relationships? And can you stay true to only one client?

#Then you are exactly the Account Manager that we are looking for!

We are looking for a highly professional Account Manager to lead our largest client portfolio. As Account Manager you will help our clients improve their digital presence and expand their digital capabilities. You have a clear idea of how digital can add value to company strategy and performance and you know when and how to bring in our highly talented digital consultants helping our clients succeed in their digital transformation.

This role can be based from our office in Berlin or a Remote within Germany. As such, fluent German is required for this position.


Your responsibilities:
As an Account Manager, you have a strong customer service approach that creates and maintains long-term client relationships along with an ability to have strategic conversations that will uncover new opportunities to expand our presence at your accounts. You will:
  • Act as a client advocate, ensuring that FFW is continually acting in our client’s best interest. You are the primary point-of-contact for all general client communications
  • Be an initial escalation point, directing internal escalations as appropriate
  • Meet regularly with the client to confirm their satisfaction and develop plans to resolve any issues
  • Coordinate with Delivery teams to track invoicing for projects, including collating data for invoicing to client
  • Understand the client’s digital strategies and business objectives and seek opportunities to suggest and/or design digital projects to increase customer ROI together with our digital strategists
  • Track sales opportunities from inception to completion and report to internal senior management
  • Receive and distribute new project opportunities to our sales and/or delivery teams for estimation and ensuring a consistent approach and quality in all our responses


What you bring:
  • Proven experience in managing relationships at a digital agency delivering a mix of creative and/or technical solutions
  • A trustworthy personality with strong communication skills
  • Capable of working in high-pressure environments
  • Proven capability to lead presentations, often with senior audiences
  • Strong leadership capabilities with experience navigating political challenges both internal and client-side
  • Familiarity with software development lifecycles and general Project Management processes is an advantage
  • You love to work with technical and creative teams
  • The position requires an excellent level of English and German both written and spoken
What we have for you
  • A full-time permanent position with very good opportunities for professional development
  • Open working atmosphere and friendly colleagues in an established digital agency
  • Short decision-making paths and the opportunity to help shape our structures and processes
  • Flexible, family-friendly working hours and home-office possibility.
  • Large international clients and the possibility to work in teams across the World.
You can expect our recruitment process to be something like this;
  • “Get to know you” chat with a member of our Talent Team
  • Video call to get into your world.
  • Final panel chat with our Program Leadership and HR
  • And finally an offer!
FFW is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applications will be considered without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability, length of unemployment or any other protected characteristic as outlined by federal, state, or local laws. Apply today, we look forward to meeting you!


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