Project Manager | Hanoi, Vietnam

About FFW

For over 20 years, FFW has provided significant digital experiences to the world’s largest brands many within the Fortune 50 in finance, power, media, healthcare, and pharmaceuticals. FFW is a team of more than 400 people across 11 countries and growing fast. Not only do we work with large organizations, but we have a diverse portfolio across various verticals working on a variety of mission-critical digital solutions. Learn more at www.ffw.com.

About the Position: 

FFW is looking for an experienced Senior Project Manager to lead project teams in the creation of one-of-a-kind experiences at the intersection of data, technology, and experience. When delivering services to our clients in experience design and development engagements, you will guarantee that your solutions are thoughtful. You’re an obsessed champion of the customer, with an insatiable drive to understand their motivations, behaviors, and how you can successfully balance their requirements and business goals.

You believe that the best experiences are created with collaboration and respect for the technology used to deliver world-class experiences. You can look at a problem, unpack it, and help find a way to make it better. You’re a creative problem-solver inspired by emerging trends, technologies, and customer experience while remaining focused on the practical needs of today’s brands. 

As a Senior Project Manager at FFW, you will lead the activities for the discovery, design, planning, scheduling, development, testing, and deployment. These serve as the focal point of communication for both internal and external stakeholders. You are expected to be passionate, smart, highly focused, and a dedicated team player who can be the frontline of delivery excellence to our customers. 

Senior PM’s are involved early in customer acquisition through the entire customer lifecycle. An effective Senior Project Manager at FFW will deliver projects on schedule and within budget while ensuring the client’s success. This can be broken down into three core responsibilities: Client Success, FFW Success, and Team Success.

Client Success

Our most difficult and complex projects are entrusted to Senior Project Managers. Senior project managers are in charge of ensuring that the initiatives they oversee are healthy and successful. Senior project managers use a combination of consulting, oversight, hands-on leadership, and team leadership to surpass client expectations and keep projects on schedule/budget/scope. Senior PMs also are critical in supporting the Account Managers' long-term health and growth of assigned accounts. Senior PMs are expected to be independent and capable of evaluating project health, identifying project risks, managing escalated situations, developing mitigation plans, developing communication plans, articulating issues to higher leadership, and then successfully executing mitigation plans.

FFW Success

Senior Project Managers are responsible for managing their projects in order to help achieve FFW’s revenue and profitability goals. The primary drivers for achieving this are successfully delivered projects on budget and high utilization of staff. Senior PMs are responsible for effectively managing their engagement budgets to minimize overages, maximize revenue, keep assigned staff highly utilized, and assist the Account Management team in the growth and expansion of assigned accounts. 

Team Success

While the HR management for individuals at FFW is the responsibility of the Program Managers the Senior Project Managers have a front-line, hands-on role in individuals' success. The Senior PMs are responsible for the effective assignment and day-to-day execution of each team member assigned to their projects. This includes Developers, QA Engineers, Experience Designers, Analytics Engineers, and Solutions team members. The Senior PM is responsible for a highly functional, smoothly operating team all working towards success. 

 You Have…

• 5+ years experience as a web project manager in an agency environment

• Experience working with multiple clients at various levels from mid-size companies to enterprise organizations 

• Experience managing risk, escalations, and mitigation

• Experience managing discovery, design, development, and QA efforts 

• Experience managing the detailed delivery of a portfolio of projects to meet defined time, budget targets and quality standards

• Experience with various software development methodologies and design principles 

• Very strong attention to detail and ability to work in ambiguous situations

• Ability to recognize when to and then have tough conversations with all parties to ensure engagement success

• Ability to lead and manage remote teams and staff as well as forecast and communicate resource needs throughout engagement lifecycle

• Ability to lead, organize, and execute complex communication plans and project plans

• Ability to work closely with the account management team to develop long term engagements and partnerships with our clients

• Willingness to admit mistakes or challenges to FFW leadership and work together to make corrections or avoid larger issues

• Ability to liaise with third parties and vendors to ensure seamless integration and delivery

• Ability and willingness to mentor, train, and onboard fellow project managers

• Ability to travel to FFW offices and clients

• Ability to switch context from one client to another multiple times in a day

• Willingness to engage personally in the quality assurance and testing process

• Wllingness to work an evening schedule (4 hours overlap with US Eastern timezone)

Nice to Have…

• Formal PM training or certifications (PMO, Agile, Scrum, etc)

• Previous experience working remotely (WFH) and demonstrated remote communication skills 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.