Senior Tech Writer

Senior Tech Writer - remote

FFW is looking for a Senior Tech Writer, able to work fully remote, in a multinational team.  This is a contract role (unlimited period), with our partner, a well-known company from the pharma sector. 

In this role (which is covering both technical and non-technical audiences), our future colleague will be primarily responsible for creating reusable documentation, for the teams of our partner. This documentation will include:

• Documentation for external and, at times, internal front-end design teams working on website creation;
• Documentation for several development squads building and adapting the platform and products components.

What awaits you:

• Lead the web publishing group’s technical writing team (3-5 people);
• Work closely with the technical writers to identify and address technical documentation gaps;
• Contribute user-centric, high-quality documentation;
• Work closely with stakeholders to create, refine, and continuously improve documentation;
• Proactively engage and collaborate with teams to improve user experience and documentation quality.

What you bring:

• Demonstrable experience in software Technical Writing: interviewing subject matter experts (SMEs), creating user-centric written documentation, articulating technical content for a range of audiences (work sample portfolio encouraged);
• Proficiency with Confluence, GitHub, and Markdown;
• Native-level proficiency in US English (written and spoken);
• Experience working with developer, product, and QA professionals;
• Experience managing documentation user feedback.Preferred

• Experience leading a small group of technical writers;
• Experience working in both front and back-end web development documentation;
• Experience in technical writing for development platforms;
• Experience with collecting and applying documentation user metrics and analytics;
• Experience supporting multiple agile development teams simultaneously;
• Experience running service-level scalable/reusable documentation systems.

What you bring:

• "Get to know you" chat with a member of our Talent Team;
• A short recorded video interview, where you will briefly tell us more about yourself;
• A technical video interview with one of our colleagues from the development team;
• And finally an offer!

FFW is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applications will be considered without regard to race, colour, national origin, religion, sexual orientation, gender, gender identity, age, disability, length of unemployment or any other protected characteristic as outlined by federal, state, or local laws.

Apply today, we look forward to meeting you!