Senior CX Consultant (all genders)

Can you plan, facilitate and strategise a simple digital experience even when the project is complex and the client big and international?

We are looking for a person with a holistic view of digital solutions to join our team in Germany. You will be the glue that brings together the client's business goals, user's needs, and expectations into a platform that can be designed and build. With a service design doing process and tool box you will enable clients to fulfill their digital potential and at the same time make sure the user experience is seamless and intuitive. You will join our ambitious Experience Team with colleagues throughout Europe.

This position can be based from our office in Berlin or remote within Germany. Fluent German is a requirement for this position

• Facilitate the customer centric design process in projects and make sure the full team is onboarded
• Conduct human-centered research and tests to form solid value propositions
• Plan and facilitate workshops and design sprints
• Define user need, process, customer journeys, service blueprints and user flows and functionality specifications
• Support tender process with your expertise within human-centered design, approach, and methods

• CX, Service Design or Strategic UX background with +8 years of experience, preferably from an agency
• Able to show great work and impact from earlier business challenges that you have solved
• Experienced in advocating service design within organisations and a plus if you have been working in the field of implementing service design tools and mindset into organisations.
• Able to take lead on big International projects and while doing so support different competence areas in the experience team
• Experienced in planning design processes involving and managing different stakeholders and colleagues
• Passioned for uncovering customer wants and needs; self-driven and motivated; great interest in current trends in the areas of digital, design, usability or what might tricker your curiosity.
• Experienced handling of prototyping and design tools (e.g.Figma, WebFlow, Sketch) is a plus, since you will be working closely with and supporting the experience designers.
• Competent conversation and written expression in German and English is essential for this role.
• A good teammate. Showing great empathy towards the people around you - colleges, customers and clients.

We offer

FFW craft digital change. We are a mix of Strategists, Designers, User Experience Experts, Developers, and Solution Architects in 10 European locations. We work closely together to improve client’s businesses and create innovative solutions. We appreciate team players with high engagement and a positive attitude towards change. You will get:

• A permanent position with very good opportunities for professional development

• Open working atmosphere and friendly colleagues in an established digital agency

• Short decision-making paths and the opportunity to help shape our structures and processes

• Flexible, family-friendly working hours and home-office possibility

• Large international clients and the possibility to work in teams across Europe